Shipping policy

ShiftNails Shipping & Delivery Policy Last Updated:2025/05/05
1. Order Processing Time Handmade-to-Order: All products are crafted after purchase to ensure quality. Dispatch within 3-5 business days (excludes weekends/holidays). Tracking Notification: You’ll receive a shipping confirmation email with tracking number once dispatched. "Quality takes time – every piece is made just for you!"
2. Shipping Options & Costs We offer Standard Shipping globally with transparent pricing: Method Delivery Time Cost Standard Shipping 7-15 business days* $10 flat rate Free Standard 7-15 business days* Orders over $49 Notes: Delivery times are estimates only. Uncontrollable factors (e.g., customs, weather) may cause delays. Business days exclude weekends and public holidays.
3. Order Cancellation Free Cancellation: Request within 2 hours of purchase via empathyz@126.com. Late Cancellation: After 2 hours: 5% fee (of order total). No cancellations once production begins. Double-check your order details before confirming. 4. Delivery & Customs Delay Risks: No compensation for delays after dispatch (e.g., customs clearance, postal strikes). Customs & Taxes: Prices exclude import duties/taxes charged by your country. ShiftNails is NOT responsible: For unpaid customs fees or seized packages. If local authorities fail to notify you about pending charges. Check your country’s import regulations before ordering.
5. Contact Us Shipping/Cancellation Inquiries: empathyz@126.com Response Time: 24 hours (Mon-Fri, 9:00 AM - 6:00 PM CST).